Shipping

Standard shipping within Australia
We offer a flat rate of $10.00 for all shipping and handling costs within Australia (For all items under 5kg). Delivery is normally 3-5 working days with the exception of hard to reach rural locations within Australia which may add a further 1 – 2 days.  Toy Journey delivers via Australia Post; all orders are registered post orders which require a signature upon delivery.  If you are not home Australia Post will leave a card for you to collect your parcel from your local Post Office.

Please note that some larger items will incur additional freight charge due to their size. These items will be indicated at checkout.

Shipping Overseas
We are happy to ship overseas however we will need to contact you with a quote prior to proceeding due to international weight restrictions. Freight costs will be calculated per kilo and shipped by the most affordable and safest method.

Gift Boxes
We can tailor anything you desire from our stock and arrange a special and unique gift box to be delivered anywhere in Australia.  Again standard shipping applies with Australia Post and a $10.00 flat rate (for all items under 5kg) and delivery between 3-5 working days.  However should you wish to arrange an urgent delivery, please contact us on 03 9645 1973 and we can discuss alternative affordable methods and costs.

Returns Policy
We are happy to refund you a product if you are not satisfied with or if your product is delivered damaged.  You will need to contact us within 3 days of receiving your delivery by email info@toyjourney.com.au or phone 03 9645 1973 to arrange a return number and discuss the matter for a prompt and friendly resolution.  No returns will be accepted unless there is a prior arrangement made; we will return the items back to you. Depending on the situation you may incur the shipping fee to return the item.